![]() ![]() Please note that shipping costs are non-refundable. ![]() Please note that your delivery option cannot be changed once the order has been placed.Ĭustomers will be responsible for paying shipping costs once the product is shipped from our warehouse. The final shipping cost is determined by your chosen delivery option, Positive Grid's order volume, and the shipment's final destination. Shipping rates will be provided at checkout. PayPal and installment payment services ( US only) are also available.Ī: Shipping costs may vary depending on a customer's location and current promotions being offered by Positive Grid. Q: Can I swap, add, or deduct items from my order?Ī: Due to technical reasons, it is not possible to swap, add, or deduct items from your order.Ī: We accept all major credit cards - Visa, MasterCard, American Express, etc. For details on our warranty, please see Spark Warranty FAQ.Ī: Order cancellations may be granted as long as (any part of) the order has not yet been delivered. Q: I have an order with regular (black) Spark, can I change it to Spark Pearl (and vice versa)?Ī: W e do not support swapping between the 2 models.Ī: Spark comes with a 1-year Limited Warranty. *Due to restrictions from our financial partners and local carriers, Positive Grid does not ship to remote islands and dependencies, including but not limited to Canary Islands, Isle of Man, etc. **The personalized products are currently not available in the regions above as well as Alaska & HawaiiĮurope: Germany, Netherlands, Belgium, Luxembourg, Austria, France, Denmark, Poland, Ireland, Hungary, Slovenia, Slovakia, Czech Republic, Latvia, Sweden, Lithuania, Italy, Spain, Estonia, Portugal, Finland, Croatia, Romania, United Kingdom. *Due to restrictions from our financial partners and local carriers, Positive Grid does NOT ship to Puerto Rico, Guam, and the United States Minor Outlying Islands. You can then find your order in the user center alongside its tracking status.Ī: Yes, we ship to the following countries/regions: Please go to Positive Grid's website and log in to the user center, with the same email you made your purchase. However, please note that different countries or regions may have different ETA, t he estimated delivery time should be listed on the checkout page for each country. Q: Once ordered, how long will I wait to receive my Spark?Ī: For most parts of the world, Spark should be shipped within 5~7 working days after the order has been placed. We've compiled a list of the most frequently asked questions regarding Spark order & shipping and their answers. ![]()
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